response to many requests, we have opened an HVAC service division. Coastal
Building Automation was founded by an HVAC service professional with over 30
years of experience in the HVAC business. The original objective was to provide
only Building Automation Systems, specializing in the control & monitoring
of HVAC systems.
However, we were continually being asked if we could recommend an HVAC service
company that had the same dedication to customer service as we do. The answer
is: not unless we do it ourselves; so we decided to start providing HVAC service
to commercial accounts on a contract (service agreement) basis.
The HVAC service business gets very hectic during periods of extreme weather
conditions. In most cases it is simply a result of being flooded with calls
from establishments that do not have routine maintenance on their equipment
and now it's not working. Therefore, to continue providing prompt and reliable
service, even during extreme weather, we will only be able to service customers
who have a service agreement with us; either a maintenance agreement or a full
parts and labor agreement. We know that by providing routine maintenance on
HVAC equipment before the extreme weather occurs, that the occurrence of breakdowns
is greatly reduced.
A final note on routine maintenance: There is a big difference between the way
some companies perform maintenance and the way we perform maintenance. If the
maintenance is not performed properly and thoroughly, it is not as effective
in reducing breakdowns.